Terms & Conditons

RETAIL PRODUCT RETURN & REFUND POLICY

Effective Date: 10/13/2025 | Last Updated: 10/25/2026

At M Aesthetics, we carefully select professional skincare products to support our clients’ skincare goals. This policy explains returns, exchanges, and refunds for retail skincare products purchased directly from M Aesthetics at our Lake Oswego, Oregon practice.

1. Eligible Returns and Exchanges

Unused, unopened skincare products may be returned or exchanged within 14 calendar days of purchase if the product is in its original packaging, all manufacturer seals are intact, the product has not been used, opened, altered, or damaged after purchase, and proof of purchase is provided. Eligible refunds will generally be issued to the original payment method. Exchanges depend on product availability.

2. Items Not Eligible for Discretionary Returns

For hygiene, safety, and product-integrity reasons, opened or used skincare products, items with broken or removed safety seals, complimentary samples, promotional gifts, and items identified as final sale before purchase are generally not eligible for discretionary return or exchange. These exclusions do not override legal rights relating to defective, misrepresented, or incorrectly supplied merchandise.

3. Damaged, Defective, or Incorrect Products

If a product purchased directly from M Aesthetics was defective, damaged at the time of sale, or incorrectly supplied, please contact us as soon as reasonably possible. We may request a receipt, photographs, or other information to review the concern. M Aesthetics will provide an appropriate remedy, which may include replacement, exchange, or refund, as required by applicable law.

4. Skin Sensitivities and Product Reactions

Individual responses to skincare products vary. If irritation or an unexpected reaction occurs, discontinue use and contact M Aesthetics or an appropriate healthcare professional for guidance. An opened or used product is not automatically eligible for a refund solely because of sensitivity or dissatisfaction. Claims involving suspected defects, inaccurate product representations, or other legally protected concerns will be evaluated individually. For severe symptoms, seek urgent medical care.

5. Refund Processing

Approved refunds will generally be returned to the original payment method. The time required for a credit to appear depends on the payment processor or financial institution. If the original method is unavailable, we will discuss another lawful refund method.

6. Third-Party and Affiliate Purchases

Our website may link to independent skincare retailers or authorized brand websites. Products ordered through those external websites are purchased from the third-party seller, not directly from M Aesthetics. Shipping, returns, exchanges, and refunds for those orders are handled under the seller’s applicable policies and law. Please contact the third-party seller directly for order support. M Aesthetics may receive compensation for qualifying affiliate purchases; any material affiliate relationship should also be disclosed near the relevant link.

7. Contact and Return Requests

To request a return or ask about a product purchased directly from M Aesthetics, contact us using the information below. Please include your name, purchase date, product name, and a brief description of the request. Do not submit sensitive medical information through unsecured website or social media messages.

M Aesthetics
4052 Orchard Drive
Lake Oswego, Oregon
Website: www.maestheticspdx.com
Email: maestheticspdx@gmail.com

8. Changes and Consumer Rights

M Aesthetics may revise this policy prospectively. The policy disclosed at the time of purchase will apply to that purchase, subject to applicable law. Nothing in this policy limits any rights or remedies available under Oregon or federal law.